Q&A

🛒 Orders

Q. How do I place an order?
A. Simply add items to your cart and proceed to checkout. Follow the instructions to complete your purchase.

Q. Can I cancel my order?
A. Orders can only be canceled before shipment. Please contact us as soon as possible.

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💳 Payment

Q. What payment methods do you accept?
A. We accept credit cards and PayPal, along with other secure payment methods shown at checkout.

Q. Can I pay with PayPal?
A. Yes, PayPal is available.

Q. Is it safe to pay on your website?
A. Yes. All transactions are secured using industry-standard encryption.

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📦 Shipping

Q. Do you ship internationally?
A. Yes, we ship worldwide.

Q. How long does shipping take?
A. Estimated delivery times:
Asia: 3–5 business days
USA / Europe: 3–5 business days
Other regions: 5–7 business days

Q. When will my order be shipped?
A. Orders are shipped once a week on Mondays.
Orders placed by Monday 10:00 AM (Japan Standard Time) will be shipped the same week.
Orders placed after this time will be shipped the following week.

Q. Will I receive a tracking number?
A. Yes, tracking information will be provided after shipment.

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💰 Customs, Duties & Taxes (IMPORTANT)

Q. Do I have to pay customs duties or import taxes?
A. Yes. All customs duties, import taxes, and handling fees are the buyer’s responsibility.

Q. Why was I charged additional fees upon delivery?
A. These charges are determined by your country’s customs regulations and are not included in our prices.

Q. Can you declare a lower value or mark the item as a gift?
A. No. We comply with international shipping laws and declare accurate values.

Q. What happens if I refuse to pay customs fees?
A. If the package is refused or abandoned, we cannot issue a full refund. Shipping costs and losses may be deducted.

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💿 Products

Q. Are your records original pressings?
A. We mainly deal in original pressings and rare reissues. Please check each product description for details.

Q. How do you grade record condition?
A. We carefully grade all items based on our standards. Please refer to the product description.

Q. Are your items new or used?
A. Most items are used (vintage) records unless otherwise stated.

Q. Some out-of-stock items are still listed. Can I buy them?
A. sold-out items remain on the site as part of our catalog.
Please use the filter function to display only "In Stock" items when purchasing.

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🔄 Returns & Refunds

Q. Do you accept returns?
A. Returns are accepted only if the item is significantly different from the description.

Q. What if my item arrives damaged?
A. Please contact us within a few days of delivery with photos. We will assist you promptly.

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📩 Contact

Q. How can I contact you?
A. Please contact us via our contact form or email. We usually respond within 24–48 hours.

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🌍 About Us

We are a Japan-based record store specializing in rare and collectible vinyl.
Our mission is to deliver unique Japanese pressings and hard-to-find records to collectors worldwide.